Online Courses and Coaching

What is the training format?

We present the thinking to you in short videos, like the Assess module in the Lean CX Online Certification. After watching the video, you have the opportunity to do a short quiz which contributes to your Lean CX Practitioner Certification. You can then use the exercises and Lean CX Toolkit to apply the learning directly to your business.

Designed as self-paced, with short, snackable content that you can take action on and deliver impact, fast.

What our students have said

What I like about the Lean CX course is that it provides a very simple framework that gets straight down to the business of creating genuine shared value. It leverages modern design and ways of working whilst drawing on a few tried and tested tools – the old and the new work well together. Where so much is changing the Lean CX Framework presents a tangible solution as opposed to ‘lots of ideas’ and minimal action i.e. where CX initiatives often find themselves today.

— Customer Experience Manager, Banking

Have recently completed the LeanCX Certified Practitioner course. Dr Rob is a fantastic presenter and kept me engaged with many true to life examples and how to apply Lean CX quickly with maximum impact. I have been successfully applying the Lean CX concepts across a range of clients with the supporting materials. Highly recommend the course.

— Customer Innovation Consultant

I have just completed Lean CX Online Certification.  I loved the format which offered a quick "Express Route"  plus the full Certification course.  Full of real world examples of Lean CX tools in action, along with a complete Toolkit of templates to use in your own business.  I was so impressed with the practicality of this disruptive approach to CX.  If you are looking for an edge in your role as a CX professional, this is it.

— Operations Manager, Insurance

The course made me rethink what I knew. It challenged me to go deeper and discover more about my customer.

— Board Director and Consultant

The coaching helped me really apply the learning to my business.

— Customer Experience Manager, Aged Care

Rob created a framework that helped us uncover what our clients really needed.

— Director, Family Owned Business

I had a great opportunity to learn about innovation in Customer Experience. Being a marketer, I feel it’s very important to know your customer well and the Lean CX Course helped me to understand the customer needs in the most effective way.

— Marketer

Brilliant course, insightful and thought provoking.

— Claims Leader, Insurance